Resources for HCV Program Landlords
The Housing Choice Voucher (HCV) program (formerly known as Section 8) provides assistance to very low-income individuals and families to enable them to afford decent, safe, and sanitary housing in the private rental housing market. In Sacramento, the HCV program for the City and County of Sacramento (including all incorporated cities in the County) is operated by the Sacramento Housing and Redevelopment Agency (SHRA) acting as the Housing Authority of the County of Sacramento.
For more information about the Housing Choice Voucher Program, please contact SHRA’s customer service line at (916) 440-1390 or visit the office at 630 I Street, Sacramento CA, 95814. Office hours are Monday-Thursday from 8am-5pm. Inquiries can also be submitted via fax at 916-449-1285.
HCV Landlord Information – Frequently Asked Questions (FAQ)
New Landlord Information/FAQS
How can I learn more about the HCV program?
We recommend attendance at the free Owner Orientation session to learn the basics of the HCV program, and the responsibilities of the owner, tenant, and the Housing Authority. At the interactive meeting you can have your questions answered and receive helpful information on how to participate in the program, what is needed for your rental property to pass inspection, and what paperwork is required. Allow 2-3 hours for the orientation meeting.
Owner Orientation Session Schedule
Where: 630 I Street Sacramento, CA 95814 (Corner of 7th and I Streets)
When: 3rd Tuesday of each month at 10:00 a.m. Parking: Limited parking is available in the SHRA lot located at 630 I Street. Parking is also available at metered spaces on the street, or in nearby parking garages.
Registration: to register contact Ema Greene at email@example.com.
I have decided to participate in the HCV program. What should I do next?
1) SHRA has a free online portal to help match landlords looking to rent their properties and eligible tenants which is www.sacramento.gosection8.com. Landlords can list an unlimited number of available properties. These listings give tenants immediate access to housing opportunities that fit their needs. You may also find eligible tenants on your own if desired.
2) After an eligible HCV tenant is selected and they express interest in renting your property, you will receive a “Request for Tenancy Approval (RFTA)” packet from the tenant. The RFTA packet is the formal documentation that you will need to complete in order to begin the enrollment process with SHRA. This must be completed and approved in order to allow the HCV eligible tenant to live in the unit and for you as the landlord to receive the subsidy from SHRA for a portion of the rent.
3) Once all relevant sections of the packet are completed and signed by both the tenant and the owner/landlord, the packet must be submitted to SHRA.
4) Information in the packet is reviewed and, once approved, an inspection of the unit will be scheduled.
5) When the unit has passed a Housing Quality Standards (HQS) inspection as required by HUD, the resident will sign the lease with the landlord and take possession. At the same time, a contract will be executed between the owner and SHRA which will allow the owner to receive the Housing Assistance Payment (HAP) from SHRA.
Rent Payment And Other Financial Questions
What is the Landlord Account Services Portal?
SHRA has implemented a self-service Landlord Portal web site for landlords participating in the HCV program which allows vendors to view account data, make changes and access other self-service options. Features of the Landlord Portal include:
- Direct Deposit – Rent payments to the landlord also referred to as Housing Assistance Payments (HAP) are sent electronically to your bank account via direct deposit.
- Dashboard – View all key information in one place and updating your address and contact information
- Tenant List – View a list of all your tenants
- View Ledger – View a summary and/or detailed ledger of all payments made to you.
- View Inspections – View past inspections including any units in abatement status.
- 1099 Info – View past year 1099 information.
How do I set up a Landlord Portal Account?
Follow the link to the Portal at http://portal.shra.org/signup and follow the sign up process. Please note: Your username will be your vendor code, and you will need your Tax ID available for the sign up process.
What do I do if my direct deposit statement is not emailed to me?
If your electronic deposit statement has not been emailed to you, please confirm that it is not in your spam folder. If you still cannot find it, look on the Landlord Portal, or call (916) 440-1390 and a call center representative can assist you.
What should I do if I don’t receive the HAP (Housing Assistance Payment) share of the rent on the first of the month?
If by the 10th of the month you still have not received either a check or an electronic deposit in your account, please call (916) 440-1390 and a call center representative will send a message to a caseworker who can assist you. Landlords are encouraged to sign up for electronic deposit to ensure a timely delivery of the HAP check into your account.
When can I request a rent increase?
A rent increase may be requested at any time after the first twelve months of the lease by sending a 60-day notice to SHRA to request a change to the terms of tenancy to the tenant using the form linked below. The rent increase amount must be within the parameters of the market conditions for similar units in the area. The tenant must also be served with a 60-day notice of rental increase and a copy sent to SHRA. After the request is processed, both the owner and tenant will be mailed a notice of approval or denial. RFTA Supplemental Form (List of Amenities)
How can I change who is responsible for payment of utilities?
After the first twelve months of the lease with your tenant, and as long as the lease does not state otherwise, you may request a change of utility responsibilities to alter who (owner or tenant) is responsible for the cost of a utility using the form linked below. Please note the form requires both the owner or property manager’s signatures and the tenant’s signature. The Housing Authority is required to execute a new lease and contract when there are changes to the type of utility or payment responsibility which may affect the amount of tenant rent and/or housing assistance payment. Utility Respons. Change Form
How can I submit a change of Ownership or Payee for the property?
When there is a change in ownership or payee information for a property that is currently in a HCV contract with the Housing Authority, please submit the Change of Ownership or Payee form, W-9 form, and all required information. Ownership Payee Change Form
What are guidelines for giving and receiving proper notice to tenants?
Please refer to the California Department of Consumer Affairs’ website for information on giving and receiving proper notice to tenants. You may also refer to the Fair Housing Handbook for the State of California. Both are linked below.
Housing Inspection FAQs
What are the Housing Standards for units leased under the HCV Program?
In order to participate in the HCV program, the owner/agent must agree to maintain the rental unit to Housing Quality Standards (HQS) which are guidelines established by the United States Department of Housing and Urban Development (HUD) for the HCV program. The rental unit must pass HQS inspection prior to execution of the contract with the Housing Authority and must also pass a biennial inspection. Additional inspections may also be conducted if health and safety issues are identified. All repairs must be completed within the timeframe specified or payment to the landlord will be stopped. It is important to note that SHRA is not financially responsible for damages caused to a rental unit. A specific provision addressing damages should be included in the Rental Agreement with the tenant. Courtesy HQS checklist
If my unit passed SHRA’s inspection for the HCV program, do I still need an inspection for the City or County of Sacramento Rental Housing Inspection programs?
At this time, HCV properties are exempt but owners/agents are encourage to contact the City and/or County of Sacramento as applicable regarding their rental inspection programs, requirements and exemptions. It should be noted that all housing units are subject to local code enforcement ordinances and participation in the HCV program does not exempt a property from any code violations as cited by a Code Enforcement official.
City of Sacramento Rental Housing Inspection Program (for properties within the City of Sacramento only) link
County of Sacramento Rental Housing Inspection Program (for properties outside the City limits) link
How do I schedule or re-schedule my inspection?
SHRA inspects each assisted unit on a biennial basis. The family and owner are notified of the date of the inspection appointment by mail and by phone at least 30 days prior to the inspection date. Participation at the inspection is mandatory. Inspections occur weekdays between 8:00 a.m. and 5:00 p.m. If the family is unable to be present for the inspection due to a medical appointment or court appearance, SHRA will reschedule the inspection upon receiving written verification of the appointment or court appearance. If the family misses two inspection appointments, SHRA will consider the family to have violated a family obligation and their assistance may be terminated. Please call (916) 264-1655 if you need to reschedule your inspection. If a unit fails inspection, the owner is notified and must correct any deficiencies in a timely manner. For tenant-caused damages, the tenant must correct the repairs. If repairs are not completed within the timeframe specified, SHRA will consider the family to have violated a family obligation and their assistance may be terminated.
Non-emergency items repairs must be completed within 30 days. Emergency items must be repaired within 24 hours. At the end of your biennial inspection, if you receive a Certification of Repairs form from the inspector, you can self-certify that the fail items have been repaired or replaced. After all the failed items have been repaired or replaced, both the tenant and the owner/property manager are required to sign and date the Certification of Repairs form and attach receipts, photos, and repair work invoices. This form must be signed, dated and submitted along with proof of repairs within 14 days from the failed inspection date. Forms should be faxed to (916) 449-1285 or mail it to: SHRA, 630 I Street, Sacramento, CA 95814. Please make sure to include the tenant name and t-code. You will receive a “Passed Inspection Letter” within two weeks of SHRA receiving the completed Certification of Repairs form, or you will be notified if an additional inspection is required.