SERA2 Program FAQs


ELIGIBILITY FOR EMERGENCY RENTAL ASSISTANCE

What are the eligibility requirements for the SERA2 Program?

Are applicants helped on a first-come, first-served basis?

Are people who rent a room eligible to apply?

Are people who own mobile homes, but pay space rent to a landlord eligible to apply?

Will you help me pay my mortgage?

Are applicants who reside in Public Housing or are a part of Section 8/Housing Choice Vouchers, Permanent Supportive Housing, or Section 811 eligible to apply for SERA2?

Can you apply if you do not owe for past due rent?

What if pre-COVID income was above the low-income limits, but because of extended job loss is now below the low-income limits?

Can I receive assistance for a previous address that I owe back rent to if I no longer live there?

If a household has received assistance from another COVID-19 rental assistance program, can they receive help from SERA2 as well?

Will any applications be given priority?

What are the very low income limits for Priority Tier 1?


HOW TO APPLY

When can I apply for the SERA2 Program?

What are the steps to apply?

What internet browser should I use to submit my application?

What if I type in www.shra.org/sera and cannot access information on the rental assistance program?

What should I do if I cannot log in after registering?

Can I use my phone to apply?

Do I need an email address to apply?

What if I do not have an email address?

Is the online application available in other languages?

Should I tell my landlord that I am applying?

What should I do if I want to change my submitted application or upload documents I didn’t have when I originally applied?

What should I do if I have problems submitting my application?

How often can I apply?

Can landlords also apply on behalf of their tenants?

When will applications be processed?

What if I started my application but did not submit it by the February 25 - March 19, 2021 application period deadline?


REQUIRED DOCUMENTS

What documents will I need to provide in the application?


PROGRAM ASSISTANCE

What assistance will be provided by the SERA2 Program?

What utilities will be covered by the program?

Who will get the utilities payment?

When will I hear about the status of my application?

Will I get notified right away if it is determined that I will not receive the assistance?

Will payments be made to the tenant or the landlord/property owner?


LANDLORDS AND PROPERTY OWNERS

Can I apply for the rental assistance on behalf of my tenant?

What are the rental assistance options for landlords/property managers?

Will my tenant receive the rental assistance?

What is the landlord/property owner self-certification language for SERA2?


Last updated: 5/12/2021


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