Sacramento Emergency Rental Assistance (SERA) Program FAQs


The SERA Program will provide emergency rental assistance to the residents of the City of Sacramento and unincorporated County of Sacramento who have experienced a loss or reduction of wages as a result of the COVID-19 pandemic.

This program is being administered by the Sacramento Housing and Redevelopment Agency (SHRA) on behalf of the City and County of Sacramento through funding provided by federal Coronavirus funds.


ELIGIBILITY FOR EMERGENCY RENTAL ASSISTANCE

What are the eligibility requirements for the SERA Program?

What are the income requirements?

Are applicants helped on a first-come, first-served basis?

Will any applications be given priority?

Are people who rent a room eligible to apply?

Are people who own mobile homes, but pay space rent to a landlord eligible to apply?

Will you help me pay my mortgage?


HOW TO APPLY

When can I apply for the SERA Program?

What are the steps to apply?

What internet browser should I use to submit my application?

What if I type in www.shra.org/sera and cannot access information on the rental assistance program?

What should I do if I cannot log in after registering?

Can I use my phone to apply?

Do I need an email address to apply?

What if I do not have an email address?

Is the online application available in other languages?

How often can I apply?

Should I tell my landlord that I am applying?

Can my landlord refuse to participate and not accept the funds?

What should I do if I want to change my submitted application or upload documents I didn’t have when I originally applied?

If I need assistance filling out my application, whom can I contact?

What should I do if I have problems submitting my application?


APPLICATION REQUIREMENTS

What documents will I need to provide in the application?

What documents are acceptable to verify employment before the COVID- 19 pandemic?

What documents can I submit to show proof of my current income?

What can I submit to show I am renting?


NEXT STEPS AFTER APPLYING

When will I hear about the status of my application?

What if the amount of rental assistance received does not cover the total amount of rent owed?


RECEIVING THE EMERGENCY RENTAL ASSISTANCE ONCE AWARDED

When will payments be made?

Will payments be made to me, or to my landlord or property owner?

How much is the assistance?


LANDLORDS AND PROPERTY OWNERS

Can I apply for the rental assistance on behalf of my tenant?

Can I apply the rental assistance payment for unpaid rent or current rent owed?

Will my tenant receive the rental assistance?

Will I receive a 1099?

Will I need to provide a W-9?

Will I receive one payment or monthly payments?


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