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Portfolio Management

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SERVICING

The Agency contracts with an independent company (AmeriNational Community Services, Inc.) to receive and process loan payments, as well as initiate preliminary collection efforts on past due accounts.

Customer Service Requests

For account status and payment processing inquiries, loan customers should contact AmeriNational Community Services, Inc. between the hours of 8:30 a.m. and 5:00 p.m. Pacific Time.

By Telephone: (800) 943-1988 or (562) 927-6686

By Fax: (562) 927-2362

By Mail: AmeriNational Community Services, Inc.

8121 E. Florence Avenue

Downey, CA 90240

Online: www.amerinational.net

SHRA’s Portfolio Management staff work directly with loan customers to process loan servicing requests and resolve seriously delinquent, problem loan situations. Loan servicing activities include payoff requests, collection of past due payments, restructure of loan terms, deferments, foreclosures and bankruptcies, and assumptions.

Payoffs

Loan customers who wish to obtain a loan payoff quotation must submit a written demand request.

By Fax: 916-498-1655

By Mail: SHRA
Portfolio Management Division
630 I Street
Sacramento, CA 95814

Please allow for a one week turnaround on all quotations. Rush processing may be arranged on a case by case basis.

MONITORING

Portfolio Management staff monitor compliance with Regulatory Agreements that require a certain number of housing units to be at affordable rents, be designated for occupancy by low income individuals, and meet established minimum Housing Quality Standards.

- Multifamily Projects (89 projects totaling 3,865 assisted units)

Monitor compliance on Agency loans to developers

Annual File Audits – Tenant Income and Affordable Rents

Annual Site Inspections – HQS and project maintenance

Ongoing Reporting Requirements

- Bond Projects (48 projects totaling 2,930 assisted units)

Monitor compliance in relation to Agency administered mortgage bond financing

Monthly – Tenant Income and Leases

Annual – File Audits

Ongoing Reporting Requirements

- Single Family Projects (60 projects totaling 325 assisted units)

Monitor compliance on Agency loans to developers

Sales to/Occupancy by qualified borrowers

Initial and Subsequent sales at affordable housing prices

Agency Portfolio as of March 31, 2002:

Multifamily 218 - 6.5% $ 52,734,490 - 63.1%

Commercial 75 - 2.2% $ 9,184,288 - 11.0%

Owner Occupied 3,071 - 91.3% $ 21,624.414 - 25.9%

Total: 3,364 - 100.0% $ 83,543,192 - 100.0%

CONTACTS

Bern Wilson, Program Manager 916-440-1368 Commercial & Multifamily Loan Issues

Butch Treadwell, Compliance 916-440-1364 x1229 Multifamily & Bond Compliance Issues

Lynn Taron-Ingham, Servicing 916-440-1364 x1267 Single Family Purchase & Rehab Loan Issues

Jeff Berndt, Ops/Technician 916-440-1364 x1266 Single-Family Monitoring, Operations Issues

AmeriNational Community Services, Inc. 800-943-1988 Loan Payments & Initial Collection Efforts